Police Check (Carer Mate Plan) Application Process

Before You Start

  • You must be 18 years or over to apply.
  • You need to provide details of 4 identity documents to apply.
  • You can verify your documents online
  • You will require a photo of yourself holding a commencement of identity document:
    • this can be completed by webcam during the application procedure, or
    • you can upload a photo of you holding this document
  • A credit card to pay for your police check

* Carer Mate will not provide and do not endorse printed Police Certificates. Carer Mate Screening Checks are only valid when viewed in the Carer Mate App.


Avoid future Identification Checks

  • By registering on a Care worker plan, you will avoid ongoing Police Check Identification and application processes for 10 years.
  • For future checks we will simply send you an email with a check box for your consent!
  • To activate this feature, you will need to select the Silver, Gold or Platinum Care Worker Plan. This feature is not available for Once-Off Police Checks.

*An initial account set up fee of $79 applies to Care worker plans to enable full identification enrolment. We will arrange an accredited agent to visit you at home or a place of your choosing to check your original ID documents and take a photo of you.